News Releases
All press releases and other information listed below were, to the best of American Express knowledge, timely and accurate when issued. However, the passage of time can render information stale, and you should not rely on the continued accuracy of any such material beyond the date of issuance. American Express has no responsibility to update any information contained in any such material. All viewers should carefully check the dates of issuance of the material contained in the American Express site.
American Express to provide refunds for Cardmembers who purchased Zoom Airlines tickets with an American Express Card
TORONTO, Aug. 28 /CNW/ - American Express has announced that it will
provide refunds to Cardmembers who purchased air tickets on Zoom Airlines with
their American Express Cards and are now unable to take their scheduled
flights because of the airline's decision to cease operations.
Cardmembers will be refunded the full amount of their unused ticket and
applicable taxes and surcharges. For Cardmembers stranded mid-trip, American
Express will provide a refund on the unused portion of the original ticket
plus applicable taxes and surcharges.
American Express suggests Cardmembers seeking a refund on unused Zoom
Airlines tickets call the number provided on the back of their Card for
further information and assistance.
"American Express is doing everything possible to ensure our Cardmembers
are not out-of-pocket for lost Zoom Airlines expenses," said Denise Pickett,
President and CEO, American Express Canada.
About American Express
American Express in Canada operates as Amex Bank of Canada and Amex
Canada Inc. Both are wholly-owned subsidiaries of the New York based American
Express Travel Related Services Company, Inc., the largest operating unit of
American Express Company, which provides a range of financial and travel
related services for consumers and companies. Amex Bank of Canada is the
issuer of American Express Cards in Canada. Amex Canada Inc. operates the
Travel Service Network, Corporate Travel and Travellers Cheque divisions in
Canada. Amex opened its first offices in Toronto and Hamilton in 1853 and now
employs 3,700 Canadians coast to coast.
For further information:
For further information: Lauren Dineen-Duarte, American Express Canada, (905) 474-8169, lauren.i.dineen-duarte@aexp.com